Browsing Vol 2, Issue 1, February 2020 by Subject "Empathy"

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  • Quality assessment in Greek Tertiary Education using Gap Analysis 

    Anastasiadou, Sofia; Zirinoglou, Poulcheria A. (Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-02)
    The study focuses on the gaps between students’ expectations and perceptions as they relate to SERVQUAL dimensions. More specifically it focuses on Gap 5 that is the perception gap in Gap Analysis. The instrument, which ...